Got Questions? We've got answers.
Whether you’re wondering about scent selections, shipping times, or how to get the most out of your candle, you’ll find all the details right here. We’ve made it easy so your shopping experience is smooth, simple, and maybe even a little fun.
Frequently Asked Questions
Your go-to guide for candle-related queries.
Got more questions on your mind?
If you can’t find what you’re looking for, feel free to reach out to us directly.
Every EdgeWay candle is hand-poured using natural soy wax, clean-burning fragrance oils, and either a crackling wood wick or a cotton-paper blend wick (CD). All scents are phthalate-free and thoughtfully chosen for safe, long-lasting enjoyment. No toxins, no shortcuts—just pure, beautifully balanced aroma.
Absolutely! We prioritize sustainability by sourcing eco-friendly materials and using natural wax options. Our packaging is also recyclable, so you can feel good about your purchase.
Burn time varies by size and wick type, but most of our candles offer between 25–60 hours of clean, fragrant burn time. Each candle comes with a care card to help you get the most out of your burn—because with the right care, your glow lasts longer.
Great candle care makes all the difference. To get the best burn and longest life from your EdgeWay candle, follow these tips:
Trim your wick to ¼ inch before each burn—yes, even the wood ones!
Let the wax pool reach the edges of the jar before blowing it out (usually 2–3 hours). This prevents tunneling.
Burn in 3–4 hour sessions max to avoid overheating.
Keep your candle away from drafts, fans, and anything else that makes it burn like it’s running a marathon.
And don’t worry—each candle comes with a care card so you won’t have to memorize any of this. We’ve got you.
A flickering or smoky flame usually means the wick is too long or the candle is near a draft. Try trimming the wick to ¼ inch and moving it away from fans, vents, or open windows. A calm flame = a clean burn.
Absolutely! Once your candle has fully burned, clean out the remaining wax with warm, soapy water. Our vessels make beautiful containers for plants, desk accessories, or bathroom essentials.
Yes! We gladly offer custom orders for special occasions, gifts, or events. Whether you’re looking for personalized labels, custom scent blends, or a specific vessel style, we’ll work with you to create something uniquely yours. Just reach out—we’d love to bring your vision to life.
Find answers to your order and shipping inquiries.
Shipping typically takes between 3 to 7 business days, depending on your location. We strive to process all orders promptly.
Yes, once your order is shipped, we will send you a tracking link via email. You can use it to monitor your candle’s journey right to your doorstep.
We offer various delivery options, including standard, expedited, and local delivery in select areas. Choose what works best for you at checkout!
If you need to change your shipping address, please get in touch as soon as possible. We can update your details before the order is dispatched.
Need more assistance?
If you need support, we’re here to help! Whether it’s about your order, products, or shipping—reach out and we’ll get back to you.
Common Questions
Find answers to your order and shipping inquiries.
Shipping typically takes between 3 to 7 business days, depending on your location. We strive to process all orders promptly, and you’ll receive updates via email with tracking information.
Yes, once your order is shipped, we will send you a tracking link via email. You can use it to monitor your candle’s journey right to your doorstep.
We offer various delivery options, including standard, expedited, and local delivery in select areas. Choose what works best for you at checkout!
If you receive the wrong item, please contact our support team within 48 hours. We’ll help you resolve the issue and get the correct product sent out.
If you need to change your shipping address, please get in touch as soon as possible. We can update your details before the order is processed.
Absolutely! Once your candle has fully burned, clean out the remaining wax with warm, soapy water. Our vessels make beautiful containers for plants, desk accessories, or bathroom essentials.
Need more assistance?
If you have other questions or need support, we’re here to help! Whether it’s about your order, products, or anything else—reach out anytime, and we’ll get back to you.