Your Candle Haven

Refund Policy

  • We strive to ensure you are satisfied with your purchase and hope you love our candles.

Thank you for choosing our candles! If for any reason you are not completely satisfied with your purchase, you can return the items within 30 days of delivery. All candles must be unused and in their original packaging. Your satisfaction is our priority, and we want you to enjoy every scent.

  • Please note that custom orders are final and non-returnable due to their personalized nature.

Please allow up to 10 business days for your refund to be processed once we receive your returned items. For further assistance, feel free to reach out to our customer support team who is always here to help!

  • We appreciate your trust and will do our best to remedy any issues appearing with your order.

For returns, please ensure that candles are safely packaged. Original shipping fees are non-refundable, and we do not cover return shipping unless an error was made on our part. Reach out to us for any concerns before sending items back.

Your Candle Haven

Customer Privacy Policy

  • Your personal information is kept secure and only used to enhance your shopping experience.

Your privacy means a lot to us. We will never share your information with third parties and only use your data to process orders or improve our services. You can also opt-out of promotional communications at any time.

  • You’ll receive exclusive updates and offers when you subscribe, ensuring you don't miss out.

We aim for transparency and clarity in our policies, leading to a better connection with our customers. Please feel free to reach out with any questions about your order or our candles.

  • Regular reviews of our policies help us maintain a standard of excellence in our service.

Your experience matters to us. If you have suggestions about our processes or products, we’d love to hear from you. Together, we can create an even better candle experience.

Thank you for being a part of our candle-loving community. Your trust fuels our passion for creating beautiful scents. Let us know how we can serve you better!